American Airlines Reneges On Reimbursement Flying After Them To Recoup

Anyone who’s read my posts about airlines—American, to be specific—knows that it’s not acceptable to use the upper hand to abuse passengers. While today’s villain is American Airlines Customer Service , here we go again, flying into that vast land of corporate “we don’t care”. But, as you will see, “we don’t care” can be overcome if you use the right strategy.

A friend had a problem with American Airlines. After a couple of attempts to rectify the problem without result, he asked me if I could try to obtain a resolution. I agreed to give it a try. 

Because Jon had gone through normal channels without resolution, I decided that I needed to escalate. I used the internet to locate email addresses for Executive contacts at American Airlines. Armed with Jon’s documentation of his flights, American Airlines Phone Number promises and American poor customer service, I wrote to American’s Executive staff. See below for my email, which includes the two unhelpful emails that Jon had received in response to his efforts, as well as my summary for Executive about how those emails from Mileage Plus Service Center failed to address the issue.

Resource URL: https://bit.ly/2CmYEcz